Our goal at Trendous is to provide the best products and the best customer service possible which is why we offer a 30-day, money back guarantee. If at any point you decide that you are not completely satisfied with our products, remember you are protected by a 100% money-back guarantee. Just send us the empty packages and we’ll refund the full purchase price minus shipping and handling, no questions asked. If after 30 days of use, you are unhappy and would like a refund, here’s exactly what to do:
- Contact the Trendous support team by email at email@example.com. We will gladly provide you with our return address, so as not to waste any materials, and a return confirmation number.
- Return the empty mask packages, the Trendous invoice that you received, and the confirmation number you have been assigned.
- It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the package within 60 days from the date of original purchase for the refund to be valid.
- We will refund your entire order, excluding shipping costs, as long as all mask packages purchased are returned.
- We can’t allow resale of Trendous products, so that is why we require the empty mask packages to be returned.
These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. Returning Trendous products without complying with our policy will unfortunately deem your transaction non-refundable.
After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.